Frequently Asked Questions

What is the Courtclean Damp Mop System, and how does it work?

The Courtclean Damp Mop System is a fast, efficient, and user-friendly floor-cleaning solution designed for sports courts. It uses a damp microfiber towel attached to a lightweight frame, which is pulled across the floor to remove dirt, dust, and debris.

Which types of flooring are compatible with the Courtclean Damp Mop System?

The system is ideal for hardwood, vinyl, and other synthetic court surfaces, ensuring a clean and slip-free floor.

What materials are used in the construction of the Courtclean Damp Mop?

The mop frame is made of durable, strategically weighted materials such as aluminum, and the cleaning towels are made of high-quality microfiber.

How does the Courtclean system enhance safety on sports courts?

By removing dust and residue, it improves traction, reduces slipping hazards, and ensures optimal performance conditions for athletes.

What are the benefits of using the Courtclean Damp Mop over traditional cleaning methods?

It provides faster cleaning, better coverage, reduced water usage, and improved safety compared to traditional mops and brooms.

Is the Courtclean Damp Mop suitable for both commercial and residential use?

Yes, while it is primarily designed for commercial sports facilities, it can also be used in large residential spaces.

What is included in the Essential Courtclean Package?

The package typically includes the damp mop frame, microfiber towels, and instructions for setup and use.

How often should the Courtclean Towels be replaced or maintained?

The towels should be washed after each use and replaced if they show signs of wear, such as fraying or reduced cleaning efficiency.

Are there any recommended cleaning solutions to use with the Courtclean system?

Mild, non-abrasive cleaning solutions are recommended. Avoid using harsh chemicals that could damage the court surface.

Can the Courtclean Damp Mop be used on surfaces other than sports courts?

While it is optimized for sports courts, it can be used on other smooth, large surfaces like gymnasiums or dance floors.

Is it possible to add a company or team logo to the KeyClean Pro?

Yes, custom branding is available. Logos can be added to the frame for a personalized touch.

What is the process for requesting a customized KeyClean Pro?

After your online purchase, contact Courtclean’s customer service or sales team at: orders@courtclean.com to discuss your customization specifics.

Provide specifications, such as size, color, branding elements, or any additional features.

Approve the design proof provided by the team.

Confirm pricing and lead time before finalizing your order.

How long does it take to receive a customized KeyClean Pro?

Custom orders typically require additional processing time. Delivery timelines will depend on the complexity of the customization and order volume. An estimated lead time will be provided upon order confirmation.

What payment methods are accepted for purchasing through Courtclean.com?

Payment options include credit cards, checks, and purchase orders (for approved accounts).

Is there a minimum order quantity required for purchase orders?

No minimum order quantity is required, though discounts may apply for bulk purchases.

How can I track the status of my purchase order?

You will receive tracking information via email once your order is shipped. For updates, you can contact customer support.

What is the typical processing time for purchase orders?

Orders are typically processed within 1–3 business days and shipped promptly.

What is the return policy for products ordered through a purchase order?

Products can be returned within 30 days, provided they are unused and in their original packaging. Custom orders may not be eligible for returns.

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